Acting on an intent in choice skill

Hi All,

If a user types an input when the choice skill is displayed, can we identify the intent and redirect to a particular flow?
For eg: If the choice skill displays 2 options - Bill amount and Your orders, and if the user types “I want to track my package”. We want to identify this intent and redirect to the appropriate node even if this option is not on the choice skill.

Merci beaucoup!

Hi @ruchi

Yes, you can do exactly that using the on failure option of the choice skill.
Here is an example where the user is shown 2 choices but if a text in entered it will be used to redirect the user to the wanted flow.
Screen Shot 2021-07-09 at 7.40.38 AM

Hope this helps,

Seb

2 Likes

Thanks Seb!
It worked.