Download Conversation

Hi guys, I would like to know how I can extract all the information from this “Download Convesation” option.

My intention is to access this data in Text format to be able to send this information in a ticket to the user.

Can you help me?

Screenshot from 2021-11-03 14-12-48

Hie @saulomarinho thank you for your question.

I am sure that this solution will help you to achieve your purpose.

Good morning @Michael_BotpressTeam,

thank you very much for the information.
I have just one more question: in the “session”, it has the “lastMessages” where it contains the “incomingPreview”, which is the user’s message.

my question is, how do I find what is answered by “Bot”?

great week.

Hi @saulomarinho , one way you can check the messages sent by the bot is accessing the botpress database and going to the web_messages table. Botpress comes with a default SQLite db and going through the different tables will allow you to retrieve what is needed accordingly.

Here is the table i’m talking about

Good morning @Mohsen_Lhaf,

thanks for the information…