Up till V12.1.1 the flow wide transitions superseded everything else. This was especially useful by allowing a user to break out of a conversation if they felt that they had barked up the wrong tree so to speak. You could just supply a keyword and link it to an intent or just do something outright icky like
event.payload.text.toLowerCase() === 'options' then transition to a flow/node.
Now that functionality is gone and I am at pains to find a workaround. Any suggestions?
Thanks in advance!