How to check for qna on quick reply failure?

Hi,

my bot starts with some quick replies and I want to check the smalltalk qna if the user types a text instead of using the quick reply buttons. How can I do that?

And if no intent or qna is found I want to make a transition into a specific flow and send the entered text to a search API.

This is an essential question for our bots.
So it would be cool if someone could help me.

Thanks in advance
Frank

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meanwhile I found an answer by myself and with help from Maxime: QnA does not intercept

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Hi Frank,

I’m sorry we didn’t get back to you sooner! Glad you found what you were looking for. If you have another question, we will do our best to respond faster next time!

In any case, thank you very much for your contribution to this forum,

Frank

hey Frank,

no problem, you are welcome.

cu
Frank

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