How to define a standard response for when the bot has no answers or does not understand the intention?
Welcome to Botpress’s Community Forum, hope you will share your experience with us!
I would like to start by mentioning this will be a built-in feature in the next major version, Botpress Albert.
Currently, you would need to create a hook to alter the event processing. I suggest a hook before suggestions election, with something along these lines:
or you could also check the predictions and their confidence, and act on certain confidence levels instead. As you can see, the jumpTo sends the conversation to another flow (which you will need to create), where you define the message you want to send.
Hope this helps!