I have the following flow
So when the user ask a question in the Q&A, the bot answer back, if not, the bot will bring the FAQ.
Well, it supposed to wait in idle for the question, and it was working like that during some days, now, not sure what I’ve changed, but it jumps directly to the FAQ choice instead of waiting idle/standby
If I add an “on receive” → “wait for user input” then it keeps in the flow and the user has to ask the question twice, first to go forward in the flow for being idle and the second to get an answer with the question. So I think that’s not a solution.
Any ideas why is not stopping in idle to wait for any Q&A or any other idea to make the bot understand that a Q&A is accepted at that point of the flow?
I’ve found some related post with some code, but I was thinking that there should be an easier way like the one describing, but not sure why is not consistent.
User: talk to agent
Bot: This is a person (configured answer in Q&A)
If no intent detected, then the result would be Bot: FAQ